Payment terms

image_pdf Payment terms

All prices on our website are in Thai Baht (THB) or US dollars (USD).

We offer the following payment methods prior to arrival:

1. Bank transfer to out Thai account.
– We will send account details by email
2. Via PayPal for an additional service fee of 4%.
– We will send payment link by email,
3. Money transfer to Bank Account in Denmark
– We will send payment link by email.

PayPal

Please note, a 4% fee will be added and is to be paid by the customer.Link to the payment page will be sent by email.

Please note that banks in Thailand charge a fee/commission when recieving money. All costs are paid by the customer. As result of this an amount of 500 THB will be added per transaction

Booking and payment of Thailand transfers:
Cancellation fee for private transport bookings Cancellation fee
96 hours before the transfer
50% cancellation fee – minimum 1000 THB in addition to already paid deposit
Less than 96 hours before the transfer
Full payment
NO SHOW
Full payment
Booking of train, flights & boat tickets: Cancellation fee
Regardless of cancellation date.
Full payment
Booking of golf and excursions:
Payments:

Once we have confirmed the booking, we will request a deposit of 25% of the total amount.

The outstanding balance of 75% is to be paid 14 days prior, after which we will issue vouchers and send them electronically in PDF format.

50% of your payment when canceled up to 96 hours prior to tee time.
Generally, there is no reimbursement for later cancellation. Some courses however do not accept cancellation later than 14 days prior to teetime. If this is the case we will not get any refund.

Cancellation of tours & excursions
Tours & Excursions Cancellation fee
Day Tours
– If cancellation happens min. 96 hours prior – 50 % refund.
– Otherwise full payment
Multiday Tours
– If cancellation happens min. 7 days prior – 50 % refund.
– Otherwise full payment
Lake Safari
– If cancellation happens min. 70-51 days prior to departure – 50 % refund.
– Later than 51 days prior arrival full payment
NO SHOW
Full payment
Booking of hotel, packages etc. in general:

No fee for booking, which is not confirmed.

Once the booking is confirmed, a 25-30% deposit or full payment is charged.

Any outstanding amount is to be paid about 6 weeks prior to arrival, after which we will issue vouchers and send them electronically in PDF format.

Season Cancellation fee
PEAK SEASON/MAIN HOLIDAYS
– If the cancellation is made up to 45 days prior to arrival – 1 night + already paid deposit
– Less than 45 days prior to arrival – Full payment
HIGH SEASON
– If the cancellation is made 31 days before arrival – 1 night + already paid deposit
– Less than 31 days before arrival – Full payment
LOW SEASON
– – If the cancellation is made 21 days before arrival -1 night
+ already paid deposit – Less than 21 days before arrival – Full payment
NO SHOW
Full payment

Credit card fee, service fee and deposit can under no circumstances be refunded

Be aware, many hotels and events in Thailand must be paid in full up to a month in advance.
We therefore advise all our guests to buy travel insurance also covering hotel cancellation and other non-refundables. This insurance can be bought as a supplement at many agencies. For hotel bookings on one of the islands, we are under no circumstance responsible for any missed ferry connections or similar. A last-minute cancellation will not be accepted. If we have to pay the hotel – you have to pay us.

For your own sake, please let us know as early as possible if you change your travel plans so you will not be charged the cancellation fee.

A refund will always be through a bank transfer or PayPal.

If you would like to extend your stay:

Contact us, if you would like to extend your stay. If you contact the hotel directly, you will be charged the original price of the hotel and will not benefit from our favorable prices.

If you want to shorten your stay:

We wish, we could be flexible in this area, but it is unfortunately not possible. As a travel agent, Thailand Tours needs to follow the policy of the hotel. It depends on each hotel policy as to whether a refund will be given or not.

No Show (Not using the booking):

If you unexpectedly are not using your hotel booking and have not canceled your booking, you will not get a refund. The hotel has received the booking and often the full payment prior to check-in. They will keep the room until your arrival or until notified otherwise.

Available rooms can change on a daily basis and often from hour to hour. Not all hotels and resorts accept a reservation without a deposit or even full payment. If receiving a payment or deposit too late, we reserve the right to either reject your payment or find a different hotel. If you do not want a different hotel, we will reject the full payment.

Deposit in general:

For a bigger booking and/or a package trip, we often require a deposit of about 25% of the total amount.
Please note that the deposit will not be refunded by cancellation.
We recommend our costumers to buy cancellation insurance.

Change of booking fee in general:

It often requires a lot of work when changing a booking. We are willing to change the booking whenever feasible for a fee of 1000 THB. Please note that any hotel changes, such as cancellation of one or more rooms or change of the period, are considered a cancellation and will be charged a fee.

During your holiday:

We will be happy organizing excursions, golf, tours, various transportation, hotel stay or housing rentals around Thailand. You can always contact us by telephone or by mail.

We look forward to helping you.

 

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