Frequently Asked Questions

Frequently Asked Questions

1. Who is Thailand Tours?
2. Why book with us?
3. How do I book?
4. Are you member of any Travel Organisation?
5. How many guests does Thailand Tours assist each year?
6. How do we pay?
7. Do you send a confirmation of payment?
8. Booking info
9. What about vouchers/tickets?
10. Can I change my booking?
11. How do we contact you during the trip?
12. Are all taxes and fees included in the taxi prices?
13. Are there any extra fees for usage of toll roads and parking in Bangkok?
14. Where is the meeting point at Bangkok Airport?
15. In case of flight delay, will the driver still wait for me and will there be any additional charge?
16. How long is the transfer time from Bangkok Airport to downtown Bangkok, Hua Hin, Pattaya and Koh Chang?
17. Are all vehicles equipped with seat belts, front and back?
18. Are all vehicles air conditioned?
19. Can I order a child seat?
20. Do all your vehicles have comprehensive insurance?
21. If I can not find the driver, who should I contact?
22. Delays, accidents and force majeure
23. Booking and payment of Thailand transfers
24. Train travel in Thailand ?
25. Should we book the flights ourselves?
26. What about tips?
1. Who is Thailand Tours?
Thailandtours is an expert travel agency founded in 2006 in Hua Hin, Thailand. Thailand Tours organizes excursions, hotel bookings, travel packages and golf packages as well as acts as local agent/technical organizer of several travel companies in Thailand and the rest of Southeast Asia. As a travel agency we can arrange all trips and excursions in Thailand and neighboring countries. Thailand Tours has a strong focus on golf and can arrange golf bookings and golf hotels throughout Thailand

2. Why book with us?
Because we are a highly recognized travel agency in Thailand:
– We have extensive knowledge in Thailand and the rest of Southeast Asia.
– We have low prices because we have low costs.
– We have visited the places we recommend.
– And perhaps most importantly: Our experience speaks for itself.

3. How do I book?
It depends entirely on, what you want. Many things can easily be done by email. If you want us to arrange a private tour, we start by having a talk about your ideas, plans, budget etc. in order for us to plan the perfect trip for you. The conversation can take place when it suits you.

Depending on the booking, we confirm within 24 hours by email sent from our booking system.
For more complicated bookings with many hotels etc. to be booked, it may take up to a week.
Remember that the confirmation is only valid after full payment is received and registered by Thailand Tours.

4. Are you member of any Travel Organisation?
We are a fully licensed Thai travel agency and also a member of the ATTA (Association of Thai Travel Agents).
We do not sell airplane tickets, but organize country events in Thailand directly to customers and several travel agencies buy our products to sell to their customers.
If you choose to buy travel insurance guaranteed against various accidents and buy your own flight ticket, there is usually money to be saved by dealing directly with us.

5. How many guests does Thailand Tours assist each year?
Although the vast majority are Danes, we have customers from all over the world. Many buy full trips and packages with us, while others buy excursions, transportation and golf. In total we assist between 3000-3500 guests yearly, mainly in Thailand, but also Burma, Vietnam, Cambodia and Malaysia.

6. How do we pay?
Currently we offer the following methods: I. Via PayPal.
Please note that for online payments we currently only accept credit card payments through PayPal. The payment through PayPal costs a fee of 4% paid by the customer. It is PayPal who determines these percentages. If you want to pay with PayPal, you will receive a payment link, with the extra 4% fee, so the amount will not match the amount on the invoice.
II. Bank transfer to bank in Thailand.
Typically, it takes between 3-6 business days for a money transfer to go arrive to Thailand, because Thai banks put a temporary hold on the money. Please note that banks in Thailand take a fee/commission. The sent amount is therefore rarely, what we receive. All costs in Thailand must be paid by the customer. Please remember to always apply the booking number on the payment, so we can see the, who has sent money.

7. Do you send a confirmation of payment?
Yes we do. When we have registered payment in our booking system, it will automatically send out an email confirming that we received money and how much we have received.

8: Booking info
We do not charge any fee for unregistered bookings.

When the order is confirmed, we request a deposit of 20-25% or full payment, if the date of the trip is close.

Any outstanding amount must be paid about 6 weeks prior to arrival, before we issue vouchers, sending them electronically in PDF format. Through our booking system you will receive an automatic email about 7 days before the final payment is to be paid. In this auto email, there is also a payment link, if you want to pay the balance by credit card.

9. What about vouchers/tickets?
We upload all vouchers to Dropbox in PDF and will typically send the link within 10 days (often before)
Read vouchers carefully and take note of any meeting places and times.
It may be wise to print all vouchers, but make sure to have them on your smartphone or tablet.
It is important to read the vouchers thoroughly and check that all information is correct. If you notice errors in the voucher, please contact us as soon as possible.

10. Can I change my booking?
There is often considerable work associated with changing a booking. We will change the booking when feasible but there will often be a charge depending on the changes. Please note that any hotel changes, such as cancellation of one or more rooms or change of the period, are considered a cancellation and an extra fee will be added.

11. How do we contact you during the trip?
The questions that arise during the trip are often easy to answer. You can call us on 085 094 3444, weekdays from 9:00 am to 17:00. In an emergency we can be contacted outside opening hours at emergency telephone 085 094 3444.

Taxi, boat, bus and train

12. Are all taxes and fees included in the taxi prices?
All taxi prices are displayed on our website. They include all taxes and applicable fees.

13. Are there any extra fees for usage of toll roads and parking in Bangkok?
No, all prices are inclusive fees for toll roads and parking.

14. Where is the meeting point at Bangkok Airport?
Our driver will welcome you at the Exit No. 3 called “Meeting point” holding a sign with your name on it.

15. In case of flight delay, will the driver still wait for me and will there be any additional charge?
If the flight is delayed, we will wait for you for free for the first hour. If the delay is more than 1 hour, a charge of 200 THB will be added at the start of every additional hour.

16. How long is the transfer time from Bangkok Airport to downtown Bangkok, Hua Hin, Pattaya and Koh Chang?
Bangkok Downtown about 30 minutes
Hua Hin about 3 hours
Pattaya about 1 ½ hours
Koh Chang about 5 hours

17. Are all vehicles equipped with seat belts, front and back?
Yes, they are!

18. Are all vehicles air conditioned?
Yes, they are!

19. Can I order a child seat?
We have a limited number of seats. Contact us in advance to reserve one. Be aware that the standard on the seats should not be expected to be the same as in the EU and very few cars in Thailand have 3-point safety belts. If this is cause for concern, we recommend to bring your own.

20. Do all your vehicles have comprehensive insurance?
All our cars have first class insurance and accident insurance, but because of limitations in the amount of coverage, you should always have your own private travel and medical insurance while traveling in Thailand.

21. If I can not find the driver, who should I contact?
Please check that you are at the right place. Then contact us via our 24-hour hotline 085 094 3444

22. Delays, accidents and force majeure
Thailand Tours can under no circumstances be held responsible for missed flight/ferry/train/buses, etc. related to late arrival, traffic, accidents or other emergencies that we have no influence on.

23. Booking and payment of Thailand transfers
1. Through Paypal for a service charge of 4%.

Taxi and transfer cancellation Cancellation fees
More than 24 hours prior to transfer
If cancellation is made 24 hours prior to arrival – 500 THB administration fee
12 – 24 hours before the transfer
If cancellation is made within 12 to 24 hours prior to arrival – 50% (minimum 500 THB)
Less than 12 hours prior to transfer
Full payment
NO SHOW
Full payment

24. Train travel in Thailand?

Train tickets in Thailand and Malaysia can be issued 30-45 days prior to the desired departure but never before we have received payment for them. In practical terms, we will send someone to stand in line at the railway station to buy the tickets. The tickets will be delivered to the reception at the hotel and must be retrieved at the reception. Please request the tickets at the reception after check-in. In som cases, they are delivered by our local guide in connection with a tour in Bangkok.

Unfortunately, we cannot guarantee availability for departure or that it is always possible to sit together but we will always do our best.

The official price of the ticket and the price we charge is not the same. Our price includes fees and expenses for the physical collection of the tickets at the station and delivery to the hotel etc.

Normally, even get down to the train station the less otherwise agreed. Possibly, take a taxi to the station. On board the train, it is possible to buy snacks as well as food and beverages.
Train cabins in first class in Thailand are usually meant for 2 people. It is possible to lock the door. Second class trains in Thailand are shared carriages, NOT in train cabins. You can instead pull the curtain as a divider to create a one-bed space, when you feel like going to bed.

25. Should we book the flights ourselves?
Yes. We recommend buying airline tickets online. Unfortunately we can not include flights in our trips and packages, as we are located in Thailand and it is not allowed to book airplane tickets starting from a different country other than Thailand. We suggest going to momondo.com or flybillet.dk which always have good bargains. Please note, regarding flights, it is important to buy travel insurance and cancellation insurance early. Most often it is cheaper to buy annual travel insurance including cancellation insurance covering the whole household at the same company as your home insurance.

In addition, you have the opportunity to buy bankruptcy insurance when flight tickets are being bought, covering the risk if the airline goes bankrupt. Bankruptcy insurance costs about 40 kr.26. What about tips?

26. What about tips?
It is a custom to tip in the East. We recommend tipping the maids, bellboys, local guides and drivers.

– If you are going on a tour, you should tip about 100 THB per person for the local guide and driver.
– For private transportation, you should tip 100 to 200 THB per car/van.
– In restaurants, tips are almost 10-15%. Some places the tip is already added.
– For the maid, you should tip about 50-100 THB every other day.
– Bell boys carrying your suitcases to the room should be given about 40 to 50 THB per room.